Refund policy

Pro, Team, and any per-module add-on you subscribe to bill monthly in advance via Stripe. You can cancel from the billing page at any time. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again.

We do not refund unused days of a partially-used monthly subscription. Because you can cancel at any time before renewal, we consider a full month's access a fair exchange for a full month's fee.

ShopMCP plans include a monthly tool-call pool instead of automatic overage billing. If the pool is used up, new tool calls stop until the next UTC month begins or the workspace upgrades to a larger plan.

If you believe usage was counted incorrectly, email us within 30 days and we will investigate. Where the investigation confirms a metering error, we will correct the usage record or apply a fair account credit.

• Duplicate charges. If Stripe charges you twice for the same billing period because of a payment retry glitch on our side, we refund the duplicate within five business days of confirming the issue.
• Material unavailability. If the MCP runtime is unavailable for more than 24 consecutive hours in a single billing period due to a fault on our side (not an upstream platform outage, not scheduled maintenance announced in advance on the status page), we refund that month on request.
• Billing errors. If you were charged for a plan you never intended to subscribe to — for example because a team member upgraded without authority — email billing@shop-mcp.app within seven days and we will reverse the charge subject to a reasonable check that it was genuinely unauthorised.
• Statutory cooling-off. Consumers in the UK and EU who subscribe for personal (non-business) use have a 14-day cooling-off right under the Consumer Rights Directive. If you have not used the service during that period, tell us in writing and we will refund in full. If you have used the service we may deduct a pro-rata amount for the days of use.

• Unused days of a cancelled monthly subscription, as set out above.
• Charges incurred while your workspace was suspended for a material breach of the Terms of Service or the acceptable use policy.
• Charges you claim were caused by a misconfigured MCP client, a prompt-injection attack launched through content you pasted into a chat, or any other issue outside our control — except where statutory law overrides this.
• Shopify, Stripe, Google, or other upstream platform fees. Those are billed by the upstream platform and governed by that platform's refund policy.

Email billing@shop-mcp.app from the email address on the affected workspace. Include the invoice number, the charge date, the amount, and a short description of why you are requesting the refund. We reply within two business days. Confirmed refunds are processed via Stripe to the original payment method and typically take 5–10 business days to appear on your statement, depending on your bank.

Nothing in this policy limits rights you have under mandatory consumer protection law — the Australian Consumer Law, the EU Consumer Rights Directive, the UK Consumer Rights Act, or equivalent law where you live. Those rights apply on top of, and prevail over, anything on this page to the extent of any inconsistency.